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Terms and conditions.
Last updated: 23/06/2026
1. Overview
These terms explain how Lilypad works with clients. They apply when you ask us to design, build, host, care for, update, or support a website for you.
Please read these terms alongside any quote, proposal, invoice, or written agreement we send you. If something specific is agreed in writing for your project, that written agreement takes priority.
2. Services and Scope
Lilypad provides website design, website build, redesign, hosting, care, maintenance, small edits, and related website support for small businesses.
The work included in your project is the work described in your quote, proposal, invoice, or written agreement.
Unless agreed in writing, our work does not include logo design, photography, copywriting, advanced SEO, paid ads, ecommerce, booking systems, custom apps, email migration, legal documents, regulated-industry compliance, or third-party subscription costs.
3. Quotes and Starting Work
Quotes are valid for 30 days unless we say otherwise.
A project is booked only when you accept the quote and pay any required deposit or upfront payment.
We may refuse or stop work that is unlawful, misleading, harmful, abusive, outside our skills, or likely to create legal, security, or reputational risk.
4. Your Responsibilities
You agree to give us the content, access, information, feedback, and approvals we reasonably need to complete the work.
You are responsible for making sure anything you provide is accurate, lawful, and used with permission. This includes text, images, logos, prices, offers, reviews, claims, business details, legal wording, and customer data.
You are also responsible for checking that the finished website content is correct before launch.
5. Timelines, Feedback and Approval
We will give realistic timescales, but timelines depend on you replying and sending what we need.
If you delay content, access, feedback, payment, or approval, the project timeline may move.
When we send work for review, you should either approve it or give clear feedback within 7 days . If we do not receive feedback within that time, we may treat the work as approved, pause the project, invoice the next payment, or reschedule the work.
If a project is paused for more than 30 days because we are waiting for you, we may reschedule it, invoice for work already done, charge a restart fee, or treat it as cancelled.
6. Revisions and Extra Work
Unless agreed otherwise, website projects include up to 3 rounds of reasonable revisions.
A revision means a reasonable change to work already agreed or produced. It does not mean a new direction, new page, new feature, new service, or full redesign.
Extra revisions or extra work may be quoted or charged separately.
7. Payment
Payment terms will be shown in your quote or invoice.
Unless agreed otherwise:
deposits are due before work starts;
final project balances are due before launch or handover;
monthly care or hosting is paid in advance;
third-party costs must be paid before purchase or renewal.
We may pause work, delay launch, suspend support, suspend hosting, or withhold handover if invoices are overdue.
For business clients, we may charge statutory interest and recovery costs on late payments where allowed by law.
8. Cancellation
You can cancel a project by telling us in writing.
If you cancel after work has started, you must pay for work already completed, time already spent, committed costs, and any third-party fees.
We may cancel or suspend work if you do not pay, do not provide required information, behave abusively, ask us to do something unlawful or risky, or if continuing the work becomes impractical.
If you are a consumer buying for personal use and ask us to start work during any cancellation period that applies by law, you agree that we may begin the services before that period ends. If you later cancel within that period, you may have to pay for work already completed, time already spent, and costs we have reasonably incurred, where the law allows.
9. Hosting and Fair Use
If hosting is included, it is included for normal small-business website traffic and ordinary website use.
Hosting is not unlimited. Unusually high traffic, storage, bandwidth, security, processing, database, email, or support demands may require a hosting upgrade or additional fee.
We do not guarantee 100% uptime. Downtime can happen because of hosting providers, domains, DNS, maintenance, internet issues, security incidents, third-party services, or events outside our control.
Website hosting does not include email hosting, inboxes, email migration, or email deliverability support unless agreed in writing.
We may suspend hosting or support without notice if we reasonably believe a website or account is causing security issues, sending spam, hosting malware, breaching third-party terms, overloading services, creating legal risk, or being used for unlawful or harmful activity.
10. Monthly Care Plans
If you have a monthly care plan, the included support will be described in your plan, quote, or proposal.
Unless agreed otherwise, care plans may include hosting, basic updates, small content edits, reasonable backups, and practical support.
Care plans do not include redesigns, new pages, new features, copywriting, advanced SEO, paid ads, ecommerce, booking systems, legal work, major third-party troubleshooting, or major technical changes unless agreed separately.
Monthly care and hosting plans continue until cancelled. Either party may cancel a monthly plan by giving 30 days' written notice . Monthly fees are paid in advance and are not refunded unless agreed otherwise.
If a monthly plan ends, any hosting, support, updates, backups, licences, third-party tools, or other services included in that plan may stop. Website migration, export, transfer, or handover work after cancellation may be charged separately unless agreed in writing.
11. Domains and Third-Party Services
Domains, plugins, apps, email tools, analytics, booking systems, payment processors, social platforms, maps, fonts, stock assets, and hosting platforms are third-party services.
We are not responsible for third-party downtime, price changes, account issues, rejected accounts, changed features, discontinued services, security issues, or changes to third-party terms.
Domain ownership and renewal responsibility should be agreed in writing. Domains should normally be registered in your name wherever practical. If we buy or manage a domain for you, we do so as your supplier, but renewal still depends on fees being paid and required information being provided on time.
If renewal fees are not paid on time, a domain may expire, be suspended, be taken by someone else, increase in price, or be lost.
12. SEO, Marketing and Results
We may apply practical website and search visibility basics, but we do not guarantee search rankings, traffic, enquiries, sales, revenue, leads, conversion rates, advertising performance, or approval by any platform.
Google, Meta, search engines, social platforms, advertising platforms, and directories are controlled by third parties and can change at any time.
13. Legal Compliance, Privacy and Cookies
We are not solicitors and we do not provide legal advice.
You are responsible for making sure your website, business, content, prices, claims, privacy notice, cookie notice, terms, customer communications, and legal wording comply with the law.
If your website uses analytics, tracking pixels, advertising cookies, embedded tools, forms, maps, videos, or similar technologies, you may need privacy wording, cookie wording, and in some cases cookie consent.
Unless agreed in writing, we do not provide legally approved privacy policies, cookie policies, website terms, ecommerce terms, or compliance documents.
If your business is regulated, you are responsible for getting specialist legal or compliance advice before launch.
14. Data Protection
Where we process personal data on your behalf as part of hosting, maintenance, support, forms, backups, analytics, security, or website administration, we will only process that personal data as reasonably necessary to provide the agreed services or as required by law.
You remain responsible for deciding what personal data your website collects, the lawful basis for collecting it, what privacy and cookie wording is required, and whether any consent is needed.
We may use trusted third-party providers to deliver our services, including hosting platforms, domain registrars, analytics providers, email and form tools, security tools, and backup providers.
If we become aware of a serious security issue or data issue affecting your website, we will tell you as soon as reasonably practical.
15. Security and Backups
We take reasonable care when building, hosting, and maintaining websites, but no website or online service can be guaranteed fully secure.
You must use strong passwords, keep login details safe, and tell us quickly if you suspect a security issue.
If backups are included, they are a recovery aid, not a guarantee that every file, enquiry, change, or version can always be restored. You should keep your own copies of important business content, legal wording, images, and customer information.
Backup frequency, retention, and restore support may depend on your hosting or care plan.
16. Browser, Device and Accessibility Support
We aim to build websites that work well on current mainstream browsers and common desktop, tablet, and mobile screen sizes.
Websites may display slightly differently across browsers, devices, operating systems, and screen sizes.
Unless agreed separately, we do not support outdated browsers, unusual devices, custom accessibility testing, full accessibility audits, WCAG certification, or specialist assistive technology testing.
We aim to use sensible accessibility practices, such as readable text, responsive layouts, clear navigation, and appropriate contrast, but we do not provide legal accessibility advice unless agreed in writing.
17. Ownership
After full payment, you own the final client-specific website content and final client-specific website design created for you, except for third-party materials and our reusable materials.
You receive a licence to use the website as delivered.
We keep ownership of reusable code, tools, templates, components, processes, know-how, internal methods, and pre-existing materials.
Third-party materials, such as fonts, plugins, stock images, hosting platforms, software, and external tools, remain subject to their own licences and terms.
Until all fees are paid, you may not copy, use, publish, transfer, or hand our unpaid work to another provider.
18. Portfolio Use
Unless you tell us otherwise in writing before launch, we may show completed work in our portfolio, website, social media, proposals, and marketing.
We will not intentionally publish confidential information.
19. Liability
We will provide services with reasonable care and skill.
To the fullest extent allowed by law, we are not responsible for lost profits, lost sales, lost revenue, lost data, lost opportunity, business interruption, reputational damage, indirect losses, or losses caused by third-party services.
We are not responsible for issues caused by client-supplied content, incorrect information, expired domains, unpaid renewals, third-party changes, search engine updates, platform decisions, client changes to the website, password misuse, or legal wording supplied or approved by you.
To the fullest extent allowed by law, our total liability is limited to the fees you paid for the project, or for monthly services, the fees paid in the 3 months before the issue arose.
Nothing in these terms limits liability where the law does not allow it to be limited, including death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
20. Complaints and Disputes
If there is a problem, both parties agree to first try to resolve it in good faith by written communication.
Either party may escalate the issue to a formal complaint by email. This does not prevent either party from taking legal action where necessary.
21. Changes to These Terms
We may update these terms from time to time.
For projects, the terms in place when you accept the quote usually apply. For ongoing monthly services, updated terms may apply from the next renewal or billing period after reasonable notice.
22. Governing Law
These terms are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction, unless consumer law gives you the right to bring a claim somewhere else.
23. Contact
Questions about these terms can be sent to:
madebylilypad@gmail.com
