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Terms and conditions.
Last updated: 28/07/2026
1. Who we are and when a contract starts
These terms apply to website design, builds, hosting, care, maintenance, and support supplied by Made by Lilypad Ltd, company no. 17365014, trading as Lilypad.
They apply alongside your quote, proposal, invoice, care plan, or written statement of work. That project-specific document sets the scope, price, timing, and payment terms. If it conflicts with these terms, the project-specific document takes priority. A contract starts when you accept the quote and we confirm the work, or when you pay a required upfront amount.
Our services are intended for business clients. If you are a consumer, mandatory consumer rights apply and override anything in these terms that conflicts with them.
2. Services, scope, and your responsibilities
We will provide the work described in your project-specific document. Work not listed there is outside scope and may be quoted separately. Unless agreed otherwise, this includes new pages or features, copywriting, photography, logo design, advanced SEO, paid advertising, ecommerce, booking systems, legal documents, and third-party subscription costs.
You agree to provide the content, access, information, decisions, feedback, and approvals we reasonably need. You are responsible for making sure anything you provide is accurate, lawful, and used with permission, including images, logos, prices, reviews, claims, business details, legal wording, and customer data. You must check the finished content before launch.
3. Feedback, changes, and delays
Your quote or project document will state any included revisions. Changes outside the agreed scope, including new directions, pages, features, or services, may be quoted separately.
We will give realistic timescales, but your delays in providing content, access, feedback, payment, or approval may move the project timeline. Please respond to review requests within 7 days . If feedback is late, we may pause or reschedule the work and invoice for work completed. If a project is paused for more than 30 days while we wait for you, we may treat it as ended after written notice.
4. Fees, invoices, and late payment
Payment dates and amounts will be shown in your quote or invoice. Unless agreed otherwise, upfront payments are due before work starts, final balances are due before launch or handover, monthly care or hosting is paid in advance, and third-party costs are paid before purchase or renewal.
We may pause work, delay launch, suspend support or hosting, or withhold handover if an invoice is overdue. For business clients, we may claim statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, as amended. This clause does not apply to consumer payments.
5. Hosting, care plans, and third-party services
Hosting and care plans include only the services described in your plan, quote, or proposal. They are intended for ordinary small-business use. We do not guarantee 100% uptime, and we are not responsible for downtime, price changes, account issues, security problems, or feature changes caused by third-party services.
Website hosting does not include email hosting, inboxes, email migration, or email deliverability support unless agreed in writing. We may suspend hosting or support if we reasonably believe a website or account is causing security issues, sending spam, hosting malware, breaching third-party terms, overloading services, or being used unlawfully.
Monthly care and hosting plans may be cancelled by either party with 30 days' written notice . Monthly fees are paid in advance. Migration, export, transfer, or handover work after cancellation may be charged separately unless agreed in writing.
Domains should normally be registered in your name wherever practical. Renewal depends on fees and information being provided on time. Domains, plugins, apps, fonts, stock assets, software, hosting, and other third-party services remain subject to their own licences and terms.
6. Cancellation and termination
You can cancel a project by telling us in writing. If you cancel after work has started, you must pay for work completed, committed costs, and third-party fees.
We may suspend or end work if you do not pay, do not provide required information, behave abusively, ask us to do something unlawful or unsafe, or if continuing becomes impractical.
If consumer cancellation rights apply, we will provide the required information separately. If you ask us to start a service during a cancellation period, we will record that request in writing and charge only what the law allows if you later cancel.
7. Ownership, confidentiality, and portfolio use
After full payment, you own the client-specific content and design created for your project. Lilypad keeps ownership of reusable code, components, templates, tools, processes, know-how, and pre-existing materials. You receive a permanent licence to use any reusable Lilypad materials included in your website as part of that website. Third-party materials remain subject to their own licences. Until all fees are paid, you may not publish, copy, transfer, or hand our unpaid work to another provider.
Each party will keep the other's non-public business information confidential, except where disclosure is required by law or needed by people or suppliers involved in delivering the agreed services.
Unless you tell us otherwise in writing before launch, you give Lilypad permission to show the completed website and related work in our portfolio, proposals, case studies, social media, and marketing. We will not intentionally publish confidential information. You also permit a small Lilypad name or logo credit in the website footer unless we agree otherwise in writing.
8. Privacy, data, results, and delivery
You are responsible for your website's content, claims, privacy notice, cookie notice, customer communications, and other legal wording. We are not solicitors and do not provide legal or regulated-industry compliance advice.
You remain responsible for deciding what personal data your website collects and the lawful basis for collecting it. If we process personal data on your behalf as a processor, a separate data-processing schedule or agreement will apply. We may use trusted providers such as hosting, form, analytics, security, and backup services to deliver the agreed work.
We aim to build websites that work well on current mainstream browsers and common screen sizes, using reasonable care and skill. We do not guarantee search rankings, traffic, enquiries, sales, revenue, leads, conversion rates, advertising performance, or approval by any platform. If backups are included, they are a recovery aid and not a guarantee that every file or change can always be restored.
9. Liability
To the fullest extent allowed by law, we are not responsible for indirect losses, lost profits, lost sales, lost revenue, lost data, lost opportunities, business interruption, reputational damage, or losses caused by third-party services, client content, expired domains, password misuse, or client changes.
Our total liability is limited to the fees you paid for the project, or for monthly services, the fees paid in the 3 months before the issue arose. Nothing in these terms limits liability that cannot legally be limited, including death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or mandatory consumer rights.
10. Complaints, law, and contact
If there is a problem, please contact us first so both parties can try to resolve it in good faith. These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer has to bring a claim elsewhere.
Questions about these terms can be sent to george@madebylilypad.com
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